Sign up an account?
Please click “Sign Up” and fill in your personal details. You may also sign up with your Facebook account or Google account as well.
To ease your online buying experience, setting up an account allows you to made order without having to re-enter your details every time you buy in our website.

How do I order?
Shop your desired items and add them to your shopping cart. When you are done , you can proceed to checking out your shopping cart. Check and make sure that all information is correct before confirming your purchases.

I have problem adding items to my shopping cart.
You will be able to add the items as long as it is available or contact our customer service team for further assistance.

The style/size/colour I want is out of stock, when will it be restocked?
XOXO Monsters launches new products from time to time. If an item is out of stock, email us at hello@xoxomonsters.com and we will be sure to assist you.

How do I pay for my orders? What are the payment methods?
We accept online bank transfer, credit card and debit card payment such as Mastercard, VISA and American Express via secured payment gateway provided by iPay88 & PayPal.

How do I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement email from us to confirm that your orders have been placed . However, do note that the orders will only be shipped when your payment has been successfully processed and the billing and delivery address are verified. Alternatively, you may check your order status in “My Account” if you are a registered user.

How do I check my order status?
You may check your order status easily through your account page under “My Orders” section, you will be able to see all your order details, delivery status and delivery tracking number once it has been shipped.

I have a voucher code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to checking out.Please make sure that the voucher code is correctly typed before checking out.

How do I learn about your upcoming promotion?
Please follow our Facebook & Instagram for all the upcoming activities. Alternatively, you may subscribe to our newsletter to receive notifications and be the first to know about our latest promotions, new arrivals and updates!

How do I get value-buy discount? DO YOU OFFER DISCOUNTS on additional purchases?

Our e-commerce store is built-in with smart auto-discount system – the more you buy the more discount you’ll get! Discount code can be retrieved from the Homepage of xoxomonsters.com.

We provide both Local Delivery (Malaysia) and International Delivery via our trusted logistic partners.

Local Delivery (Malaysia) Charges

• West Malaysia: Flat shipping rate of RM7 for order less than RM150. Free shipping after RM150.
• East Malaysia: Flat shipping rate of RM15 for order less than RM250. Free shipping after RM250.

International Delivery Charges

• Singapore: Flat shipping rate of SGD10 for order less than RM350. Free shipping after RM350.

For all international orders, you may have to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws.

When will my order be processed?
All orders will be processed within 24 hours (excluding weekends and public holidays) according to Kuala Lumpur’s local time (UTC/GMT +8 hours).

How long does it take for to receive my order?

• West Malaysia: 2-5 business days
• East Malaysia: 4-7 business days
• Singapore: 4-7 business days

How can I track my delivery?
Once the order has been shipped, a confirmation email together with tracking number will be sent to you. You may keep track of the delivery status with your tracking number.

Can I change my shipping address after my order has been confirmed?
We are unable to redirect orders once your order has been shipped. However if your order is still under processing stage, you may contact us and our customer service team will assist you.

I have not received my parcel, what should I do?
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at hello@xoxomonsters.com and we will assist you further.

What is a backorder?
Backorder refers to an item that is out of stock, but will be coming back in stock at a later date. XOXO Monsters offers you the option to purchase an item that is listed on the website as a backordered item that will ship once it is back in stock.

When placing your order, we will provide you with the approximate date we hope to send you your backordered item.

NOTE: The shipment dates provided at the time your order is placed are an estimate and may vary from the actual ship date. Don't worry though, if the date is pushed back over 30 days, we will send you an email to let you know.

What happens when I purchase a Backorder along with an in-stock item?
If you have purchased a BACKORDER item alongside a ready stock item, we will send the ready stock item to you first. (except international orders, in which the ready stock will be sent together once backorder arrives) The backorder item will be sent on a separate parcel.

How do I know if an item is backordered before I place my order?
When choosing your design & size, backordered products will show a “BACKORDER” label and Estimate Ship Date just above the Add to Bag button on the Product Page. This information is also indicated in your Shopping Bag and in Checkout. Items marked as "Sold Out" are not able to be placed on backorder.

How do I check the status of my Backorders?
You can always check the status of a backordered item in Orders page from your account.

We want you to be completely satisfied with your XOXO MONSTERS purchase with us. Just in case, for any reason you are not, we will gladly accept unworn, unwashed, unaltered or unused merchandise for a returns that reach us within 14 days from the date of receiving the parcel with a valid Returns Form.

Please check our Return Policy for further info.