We provide both Local Delivery (Malaysia) and International Delivery via our trusted logistic partners.
Local Delivery (Malaysia) Charges
- West Malaysia: Flat shipping rate of RM7 for order less than RM150. Free shipping after RM150.
- East Malaysia: Flat shipping rate of RM15 for order less than RM250. Free shipping after RM250.
International Delivery Charges
- Singapore: Flat shipping rate of SGD10 for order less than RM350. Free shipping after RM350.
For all international orders, you may have to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws.
When will my order be processed? All orders will be processed within 24 hours (excluding weekends and public holidays) according to Kuala Lumpur’s local time (UTC/GMT +8 hours).
How long does it take for to receive my order?
- West Malaysia: 2-5 business days
- East Malaysia: 4-7 business days
- Singapore: 4-7 business days
How can I track my delivery? Once the order has been shipped, a confirmation email together with tracking number will be sent to you. You may keep track of the delivery status with your tracking number.
Can I change my shipping address after my order has been confirmed? We are unable to redirect orders once your order has been shipped. However if your order is still under processing stage, you may contact us and our customer service team will assist you.
I have not received my parcel, what should I do? You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at hello@xoxomonsters.com and we will assist you further.